Let's answer some questions
We’ve shared some of our most frequently asked questions to help you. If you still can’t find what you’re looking for, you can contact support@pushoperations.com or login to visit our help center.
Technical Questions
How do I recover my account password?
If you’ve forgotten your password, you can reset your password here. Check your spam or junk mail if you don’t see the email to reset your password. If you’re still having issues, contact your employer to assist with password resetting.
I'm looking for something specific on my KayaPush account.
Certain information is only available to access on desktop devices (not mobile); other information may be layered by permissions or may require action from your employer.
If you’re looking for something specific on your account you can troubleshoot by searching our help center.
I'm having trouble accessing KayaPush's help center
KayaPush’s help center requires you to be logged into your KayaPush account. If you do not have a KayaPush account you will not be able to access help documents.
What is your data security policy?
KayaPush has implemented technology and security features to safeguard the privacy of your personal information using the industry’s best practices.
To learn more about KayaPush’s security policy you can read the full Privacy Policy here.
Product Questions
Is KayaPush just for dispensaries or do you handle other verticals?
Although we handle dispensary workflows very well, KayaPush can be used for cultivators and any cannabis vertical that requires effective workforce management.
If you have employees who need to get paid (or even be scheduled and clock in) chances we’ll be a great solution. We’d love to learn more about your business needs, and schedule a demo with someone from our team to see if KayaPush will be a good fit.
Does KayaPush come as a full set of products or can I just purchase payroll?
You do not have to purchase all of our modules. We offer our features a-la-carte and you can tailor your feature set to your business’ needs. However, as an all-in-one system, we work better together!
How much does KayaPush cost? What is your pricing?
To see how much KayaPush would cost for your business, book a demo or contact our business development team here.
What point-of-sale software do you integrate with?
You can find the different types of point-of-sale systems and other software that we integrate with below!
KayaPush Marketplace
Operations
What are your support hours?
Push follows the BC stat holiday calendar, with office closures as scheduled. Our support line is available from 5:00 am to 5:00 pm PST on most holidays, except December 25, 26, and January 1. A 24/7 chatbot is also available to assist with questions. Regular service resumes at 5:00 am PST on the next business day after each holiday.
What are your holiday hours (office closures)?
KayaPush uses the Canada (BC) stat holiday calendar, the KayaPush office will be closed on the dates below. Office re-opens on the date marked with “*”. Our team will be back in the office at 9:00am PST to resume usual service.
Other
How can my dispensary be showcased on KayaPush's website or social media?
If you’re interested in a case study, blog post, adding your logo to the website or other partnership opportunities, please email marketing@kayapush.com
